FAQs

We know choosing an accounts receivable partner means trusting us with both your cash flow and your client relationships. Here are answers to some of the most common questions we hear, so you know exactly how we work and what to expect.

What makes Solido different?

We combine AI-powered automation with the judgment and care of experienced Accounts Receivable specialists. The result is a process that’s efficient, consistent, and personal — helping you get paid sooner without risking relationships.

How quickly can I start?

We can connect to your accounting software, such as Xero or QuickBooks, in just a few days. Once set up, we’ll work with you to develop your follow-up cadence, tone, and process so you can start seeing results right away.

Will you work with my current systems and processes?

Yes. We integrate with most major accounting platforms and adapt our processes to suit your business, your industry, and your customers.

Do you make payment arrangements on our behalf?

No — we’ll never commit to payment plans, discounts, or other changes without your approval. If a customer raises an issue, we’ll consult with you before taking any action.

Do you handle formal debt collection?

We’re not a debt collection agency, but if escalation is needed, we can connect you with trusted third-party providers and manage the process on your behalf.

Where does Solido store my data and is it safe?

Your data will be stored on Solido's servers in Australia. Solido takes steps to ensure data is encrypted and secure.

Where does Solido store my data and is it safe?

Your data will be stored on Solido's servers in Australia. Solido takes steps to ensure data is encrypted and secure.